Bruce Schiemo
Division Vice President
Director of Travel Purchasing
BI – The Business Improvement Company
www.biworldwide.com
Minneapolis
USA
April 7, 2009
To Whom It May Concern:
It gives me great pleasure to write this letter of recommendation for Wallace Travel. BI has worked with Wallace Travel in Ireland for 10+ years. I would honestly have to say they are considered one of BI’s most highly regarded Destination Management Companies in the world.
Worldwide
We consistently receive rave reviews from our customers on the service level that Wallace Travel provides. BI can thank Wallace Travel for helping us retain many of our customers through the outstanding customer service levels they have demonstrated. Our incentive and meeting planning process always begins with creative plans and ideas and we can always count on Wallace Travel to provide us with ideas that will motivate our customers getting them excited about travelling to Ireland. The response time to BI’s requests is critical and again Derek and the team shines above the rest with quick and well thought out ideas at fair prices.
On-site performance is probably the most critical item when it comes to customer interaction. I can’t think of a group of people I would rather entrust to our customers then the employees of Wallace Travel.
The bottom line is that that Wallace Travel makes BI look good and for that we will always be grateful. Please don’t hesitate to call me if I can answer any of your questions on Wallace Travel.
Sincerely
Bruce Schiemo
Division Vice President
Director of Travel Purchasing
